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May 23, 2007

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I cracked up at the end of this post, because I agree with you that the effusiveness could be a little bewildering for us from a more taciturn culture. I think the templatization in business was driven by their productivity focus, national chains, and standardization of processes to provide consistent service. Culturally, things can be very different - I feel it very acutely after staying in small-town midwestern America. Here, it is ok to pick up full length conversations with perfect stranges - I got stared out when I tried to do that in New York!

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