With the workforce going increasingly mobile, providing employees intermittent training is just not enough. Employees need performance support to improve their productivity and achieve business objectives. Retention of classroom information is low and often, information is needed while the employee is on-the-job. This is especially typical for employees in sales or on the shopfloor.
Popularization of mobile technology has been an emerging trend. L&D must harness the potential of mobile devices to provide just-in-time performance support depending on which phase of learning the employee is in.
This whitepaper focuses on how L&D must approach mobile-learning and performance support to achieve business goals.